We are really pleased to be back open serving all our customers again. We look forward to welcoming you back, and have continued our changes detailed below to ensure that all our customers and staff stay safe. Please read through these carefully before your appointment where we ask that you respect and comply with the necessary measures we are taking.
Attending Your Appointment
Until further notice, Clients may only attend their appointment on their own, as it will not be possible for companions to wait in the Reception area. We will require all customers to wear face masks while they are on the premises. Should you not have one, you can purchase one at Reception for £1.
Due to the additional precautions we need to implement, and to ensure social distancing between customers and staff, we need to stick to a rigid time schedule. Please arrive 5-10 minutes ahead of your booking time in order not to lose time from your treatment. Regrettably, should you arrive late for your appointment, it is unlikely that the time will be added on at the end. Please do not arrive too early, as this may compromise Social Distancing with other Clients.
Upon arrival, please ring the bell and we will open the door for you. In line with Government guidelines, we will then test your temperature with a contactless thermometer. If you present with a high temperature (usually 38C or above) we may decline to treat you.
There will be anti-bacterial hand sanitiser dispensers in reception and all customers are asked to sanitise their hands immediately when entering the shop.
We will ask you to make payment in advance of your treatment, as this will facilitate much smoother transition from one customer to the next after your treatment, and make social distancing easier to manage. You may pay by cash, bank transfer or card, using the chip-and-pin terminal.
Shop Cleanliness
After every treatment, door handles and other contact points will be wiped down, and bed linen will be changed as usual. We will be operating with fewer Therapists than treatment rooms, at least for a while, and allowing extra time between treatments to permit additional cleaning. Daily shop cleaning will continue as normal, with additional deep cleans arranged every week.
Personal Protective Equipment (PPE)
Our Therapists will all be wearing face coverings and/or face visors at all times, for your protection. If you have hearing difficulty or rely on lip-reading, please let us know. Any customers who wish to keep their own face masks or face coverings on are welcome to do so, alternatively you can purchase one at Reception upon arrival for £1.
Social Distancing
There will be a screen at the Reception desk and you will still be able to communicate with our staff through the screen. However, please do not shout and try to avoid too much chatting!
Clearly, when in the treatment room, it will not be possible to keep completely distanced from your Therapist. As mandated by the Government’s latest advice, we will not be able to include head or face massage when you are lying face up. Head massage when lying face down will be possible. Please let your Therapist and/or Receptionist know if you would prefer not to have a head massage.
In these unprecedented and uncertain times, we would like to thank you for your understanding and co-operation with the above precautions. These are designed to allow us to continue to provide a relaxing and enjoyable experience for our customers, whilst ensuring maximum risk mitigation against the transmission of Covid-19.
